By john Nanonets has become a go-to tool for extracting data from documents using AI OCR, which is exactly why it’s so disruptive to suddenly run into OCR extraction missing fields from a scanned form. If you depend slot on it for daily work, even a small hiccup like this can throw off your whole schedule.
Since Nanonets is still actively developed, small bugs like this are sometimes introduced with new updates and just as quickly patched, so checking for a recent fix is always worth doing first.
Possible Causes
- Using an unsupported file format or an unusually specific setting within Nanonets can trigger unexpected behavior.
- A weak or unstable internet connection can interrupt the process partway through, leading directly to OCR extraction missing fields from a scanned form.
- A recent update to Nanonets can introduce a temporary bug that hasn’t been fully patched yet.
- Being logged into the wrong Nanonets account, or multiple accounts at once, can create unexpected conflicts.
- A temporary outage or maintenance window on Nanonets’s end can affect requests without much warning.
Initial Troubleshooting Steps
- Double-check your internet connection by loading another site or app, since extracting data from documents using AI OCR depends on a steady connection.
- Log out of Nanonets completely and log back in to refresh your session.
- Wait a few minutes and try extracting data from documents using AI OCR again, since temporary server congestion often resolves on its own.
Advanced Steps
- Update Nanonets to the latest available version through your app store or browser extension page.
- Disable browser extensions one at a time to check whether one of them is interfering with Nanonets.
- Check Nanonets’s official status page for any reported outages that might explain OCR extraction missing fields from a scanned form.
- Clear cached data and cookies specifically tied to Nanonets, then log back in with a fresh session.
- Break a large or complex request into smaller pieces before running it through Nanonets again.
Security and Data Warning
Never share your Nanonets login credentials with anyone claiming to offer a faster fix, since this is a common tactic used in account takeover scams. Official support will never ask for your password directly.
When to See a Technician
If you’ve ruled out your own setup entirely and you’re still dealing with OCR extraction missing fields from a scanned form, Nanonets’s help center or live support chat is the most reliable next step to take.
Conclusion
Most cases of OCR extraction missing fields from a scanned form come down to connectivity, cache, or account settings rather than a lasting flaw. A methodical approach clears it up quickly for the vast majority of users, and it rarely requires any technical background to fix.